FAQ

Welcome to our website! You may encounter the following problems while using this website.

Account and Registration
How to register an account?
You can click the “Register” button on the homepage of the website and fill in the relevant information (such as name, email address, password, etc.) to complete the registration. After successful registration, you can use your account to log in to the website for shopping.
What if I forget my password?
If you forget your password, you can click the “Forgot Password” link on the login page and enter the email address you used when registering. We will send a password reset link to your email.
How to modify account information?
After logging in, you can view and modify your personal information, delivery address, payment method, etc. on the “My Account” page.

Shopping process
How to search for products?
You can use the search box at the top of the website to enter keywords (such as “home pajamas”, “half-length skirt”, etc.) to search, or browse the various products we provide on the category page.
How to add products to the shopping cart?
On the product details page, click the “Add to Cart” button and select the product specifications (such as size, color, etc.), and the product will be automatically added to your shopping cart.
How to settle an order?
On the shopping cart page, after confirming that the product information is correct, click the “Checkout” button, fill in the delivery address, select the payment method and complete the payment according to the prompts.

Payment and Refund
What payment methods are supported?
We support multiple payment methods such as credit cards, PayPal, and third-party payment platforms. Please check the specific payment methods on the checkout page.
What if the order payment fails?
If the order payment fails, please check whether your payment information is correct, or try to change the payment method. If the problem is still not solved, please contact our customer service team for help.
How to apply for a refund?
If you need to apply for a refund, please contact our customer service team after receiving the goods and provide relevant evidence (such as product photos, order number, etc.). We will verify according to the specific situation and handle the refund procedures for you as soon as possible after verification.

Logistics and delivery
How to view the order logistics information?
After logging in, you can view the logistics information of the order on the “My Order” page, including the logistics company, logistics order number and delivery progress.
How long does it take to deliver?
The delivery time varies by region. Usually we will complete the delivery within 7 working days after placing the order. In case of special circumstances (such as holidays, bad weather, etc.), delivery time may be delayed.
Can I specify a courier?
We currently do not support specifying a courier. We will select a suitable logistics company for delivery based on your delivery address.

Goods and after-sales
How to deal with product quality issues?
If the product you received has quality problems, please contact our customer service team within 7 days after receiving the product and provide relevant evidence (such as product photos, order number, etc.). We will handle returns and exchanges according to your needs.
How to return and exchange?
Please refer to our return and exchange policy for the return and exchange process. You need to contact our customer service team within the specified time and fill in the return and exchange application according to the prompts. We will handle it for you as soon as possible.

Others
How to contact customer service?
You can view our phone, email and other contact information through the “Contact Us” page at the bottom of the website. We will serve you wholeheartedly.
How to ensure website security?
We use advanced encryption technology to ensure the security of your personal information. At the same time, we regularly conduct security inspections and maintenance on the website to ensure that your shopping experience is safe and worry-free.